Maple Ridge Lighting Refunds, Returns & Exchanges

We hope you love everything about your Maple Ridge Lighting purchase, but if you need to return some, or any of your items, please follow our policies below.

Returning Online Purchases

Maple Ridge Lighting will accept returns on undamaged and resaleable merchandise within 10 days of the customer receiving the products (as verified by courier tracking information)
If you receive merchandise that is damaged or defective upon arrival (i.e. missing parts or visibly damaged), please contact us within 10 days of receiving the products
If you receive merchandise that is damaged or defective upon installation (i.e. not functioning once installed), please contact us within 30 days of receiving the products
Returns may be subject to a Restocking Fee (fees vary per item, contact us for more info)
Customer is responsible for return shipping costs (must obtain tracking number and submit to Maple Ridge Lighting)
Online orders may be physically returned to our showroom location in Maple Ridge, British Columbia, during regular business hours, only after contacting us and arranging this
Maple Ridge Lighting recommends that all light fixtures are installed by a licensed electrician
Customer is responsible for all installation and re-installation fees

Online Purchases NOT Eligible for Return

Any item that has been installed (including cut or clipped wires), modified or used in any way
Any item that is not in resaleable condition
Any item that is not in the original box with sufficient packaging materials
Crystal chandeliers
Light bulbs, parts, and shades
Special purchases, including: clearance items, inventory sale items, etc.
Any item not purchased from Maple Ridge Lighting’s online store. Returns must have a valid Maple Ridge Lighting order number. Showroom purchases can only be returned in store
Shipping & handling charges

Showroom Returns

Maple Ridge Lighting will accept returns and exchanges on undamaged and resaleable merchandise within 10 days of purchase (invoice date), when accompanied by a receipt
Merchandise that is found to be defective past 10 days, will be dealt with according to the individual manufacturer’s warranty policy
Returns may be subject to a Restocking Fee
Store credits are non-transferable
Maple Ridge Lighting recommends that all light fixtures are installed by a licensed electrician
Customer is responsible for all installation and re-installation fees

In Store Purchases NOT Eligible for Return

Any item that has been installed (including cut or clipped wires), modified or used in any way
Any item that is not in resaleable condition
Any item that is not in the original box with sufficient packaging materials
Items that are not in stock and special ordered for the customer
Red tag clearance items, inventory sale items, and discounted merchandise

to find out about special offers, sales, exclusive promotions, and more.

Submit

Connect With Us

Join the conversation about modern design

Are you a Design Pro?

Click Register as a Trade Customer

Showroom

Home
About Us
Contact us
Shipping & Handling
Refunds, Returns & Exchanges
Terms & Conditions
Privacy Policy

Resources

Brands
Products
Rooms
Book A Consultation

My Account

Local Service Areas: Lower Mainland, Maple Ridge, Pitt Meadows, Mission, Langley, Port Coquitlam, Port Moody, Fort Langley, Surrey, Aldergrove, Abbotsford, Chilliwack, Coquitlam, New Westminster, Vancouver, North Vancouver, Burnaby, White Rock

Customer Copy

Images

Item Details

Customer Information

Item Prices

Order Totals

Vendor Information

Item Notes

Sales Rep Notes

Order Notes

Terms & Conditions

Pickup/Delivery Date

To:

From:

Subject: